module/NGSDPMamexnetwork/NGSDPMamexnetwork-cardsservices.gif

Selected financial institutions issue American Express® Cards, with each card offering various benefits and services. Use this list to find the website and contact information of financial institutions that issue American Express Cards. If you need help with lost or stolen Cards, identity theft, travel emergencies, billing questions, or for any other questions, please contact your Card issuer directly.

Select a Card Provider

  • American Express

    • Apply for an American Express Card:

      Visit the website
    • Customer Service:

      If you have a question or a servicing need visit the website for answers to commonly asked questions or to find the contact details you're looking for.

      Visit the website
    • Report a lost or stolen Card:

      In Australian call            1300 132 639
      Outside Australia call     +61 2 9271 8664
      Hours of operation 24 hours a day, 7 days a week

  • ANZ

    • Apply for an ANZ Frequent Flyer American Express Card:

      Visit the website
    • Customer Service:

      In Australian call           13 22 73
      Outside Australia call    +61 3 9683 7043
      Hours of operation        24 hours a day, 7 days a week

      Visit the website
    • Report a lost or stolen Card:

      In Australian call          1800 033 844
      Outside Australia call   +61 3 9683 7043
                                         +61 3 9683 7044
                                         +61 3 9683 7047
      Hours of operation      24 hours a day, 7 days a week

  • Commonwealth Bank of Australia

    • Apply for a Commonwealth Bank American Express Card:

      Visit the website
    • Customer Service:

      In Australian call           13 22 21
      Outside Australia call    +61 13 22 21
      Hours of operation        24 hours a day, 7 days a week

      Visit the website
    • Report a lost or stolen Card:

      In Australian call 13 22 21 or call into any Commonwealth Bank branch during business hours.

      Outside Australia call +61 13 22 21 or +61 2 9999 3283 (reverse charges accepted) or call into a local American Express Travel Services Office (please note that not all offices provide an emergency card replacement service).

      Hours of operation 24 hours a day, 7 days a week

  • National Australia Bank Limited

    • Apply for a NAB Qantas American Express Card or Velocity NAB American Express Card:

      Visit the website
    • Customer Service:

      In Australian call            13 22 65
      Outside Australia call    +61 3 8641 9083
      Hours of operation         8am – 8pm (AEST), Monday to Friday

      Visit the website
    • Report a lost or stolen Card:

      In Australian call            1800 033 103
      Outside Australia call    +61 3 8641 9083
      Hours of operation        24 hours a day, 7 days a week

  • Westpac Banking Corporation

    • Apply for an Altitude American Express Card, Earth American Express Card or a Singapore Airlines Westpac American Express Card:

      Visit the website
    • Customer Service:

      In Australian call           1300 651 089
      Outside Australia call    +61 2 93747082 (contact the operator to reverse the call charges)
      In Australian call           1300 651 089

      Visit the website
    • Report a lost or stolen Card:

      In Australian call            1300 651 089
      Outside Australia call     +61 2 9374 7082 (contact the operator to reverse the call charges)

FAQs

  • Who can I contact for account or billing questions?

  • Your Card provider can help answer any questions you may have. Just call the number on the back of your Card for assistance.