IF YOU NEED INFORMATION ABOUT YOUR CARD, THE AMERICAN EXPRESS NETWORK OFFERS ANSWERS TO SOME FREQUENTLY ASKED QUESTIONS (FAQS) ABOUT YOUR ACCOUNT. READ OUR CARD FAQS AND FIND CARD INFORMATION ONLINE.
I have a billing question or questions about my account. Whom do I contact?Top
Get in touch with the financial institution that issues your Card, for everything related to your account, including billing questions, payment information, charge disputes, lost or stolen Cards, rewards programs, and updating personal information. Call the number on the back of your Card, or find contact information for your specific provider in the Cards & Services section.
Where can I use my American Express Card?Top
You can use your Card at millions of places around the globe that accept American Express Cards. The American Express Card is welcome at a wide variety of places you count on every day and you can use your Card in many other ways. Find these ideas and more when you visit.
How can I find out the status of my Card application?Top
Check with the financial institution to which you submitted your application.
Whom do I get my bills and Customer Service from?Top
The financial institution that issued your Card will bill you and provide Customer Service. You'll find the Customer Service telephone number for your financial institution on the back of your Card or on the contact page for your provider on the page.
I want to pay recurring bills on my Card. How do I set that up?Top
Automatic Bill Payment is a free service for all American Express Cardmembers. It lets you put the bills you get all the time — such as your cell phone, cable TV, or newspaper subscription bills — right on your Card. Click here for a directory of providers who offer
I want a merchant to accept American Express Cards. What can I do?Top
We are always happy to accommodate requests to ask merchants to accept American Express Cards. Call the number on the back of your Card and provide the information to a Customer Service representative or fill out a Card Acceptance Request