IF YOU NEED INFORMATION ABOUT YOUR CARD, THE AMERICAN EXPRESS NETWORK OFFERS ANSWERS TO SOME FREQUENTLY ASKED QUESTIONS (FAQS) ABOUT YOUR ACCOUNT. READ OUR CARD FAQS AND FIND CARD INFORMATION ONLINE.
I have a billing question or questions about my account, who do I contact?
Get in touch with the financial institution that issues your Card, for everything related to your account, including billing questions, payment information, charge disputes, lost or stolen Cards, rewards programs, and updating personal information. Call the number on the back of your Card, or find contact information for your specific provider in the Cards and Services section.
Where can I use my American Express Card?
The American Express Card is welcome at a wide variety of places you count on every day and you can use your Card in many other ways.
How can I find out the status of my Card application?
Check with the financial institution to which you submitted your application.
Who do I get my bills and customer service from?
The financial institution that issued your Card will bill you and provide Customer Service. You'll find the Customer Service telephone number for your financial institution on the back of your Card or on the contact page for your provider on the Cards & Services page.
I want a merchant to accept American Express Cards. What can I do?
We are always happy to accommodate request to ask merchants to accept American Express Cards. Call the number on the back of your Card and provide the information to a Customer Service representative or fill out a Card Acceptance Request.